Inclusive design for better energy conversations

We began the project with a robust discovery phase, conducting interviews with over 105 stakeholders across government, consumer advocacy, academia, and small businesses. This provided a detailed understanding of how users across the industry perceive ECA, how they use the website, and where the pain points were.

The findings helped shape a user-centred information architecture, and confirmed key use cases including quick access to publications, the Energy Consumer Sentiment Survey, grants information, and research outputs.

The new site was developed in Drupal, chosen for its flexibility, scalability, and robust content management capabilities. Our frontend and backend development teams worked in tandem to ensure the site met WCAG 2.1 AA accessibility standards, and that key features like the Grants Archive and Research and Submissions library were both powerful and intuitive.

The backend CMS was configured to empower ECA’s communications team with editorial flexibility — with custom paragraph components, tagging, and content relationships allowing relevant content to surface across the site.