Privacy policy
Digital Garden respects your privacy. We collect and use information needed to respond to enquiries, deliver our services and manage our business.
We use established cloud platforms to support our work, rather than operating our own business data infrastructure. We select providers with consideration for their security practices, privacy terms and suitability for the information involved.
Information we handle
We may handle:
- Names, business contact details and enquiry information.
- Project communications, documents, designs and feedback.
- Billing, supplier and recruitment information.
- Website usage information collected through cookies and analytics.
We generally receive this information directly from you or your authorised representatives. We use it to communicate with you, deliver our services, maintain business records and meet applicable obligations.
We do not sell personal information. You can unsubscribe from marketing communications at any time.
Our cloud service providers
Our business uses platforms including Google Workspace, Microsoft Teams, Figma, Atlassian tools and OpenAI services. Client website hosting is primarily provided through Upsun.
Information supplied to these platforms is handled under the relevant provider’s terms, privacy policies and our service arrangements. Some providers may process or store information outside Australia.
We consider privacy and security when selecting providers and configuring our accounts. Our use of a provider does not remove our responsibility to handle information appropriately.
Client information
During website development, hosting and support, we may access information held in client websites or associated systems.
We limit this access to what is needed to deliver the agreed services and follow relevant contractual and confidentiality requirements. Client information is not automatically shared with every tool we use.
Requests concerning information submitted to a client’s website should generally be directed to that organisation first.
Protecting information
Our ISO 27001-certified information security management system supports our approach to protecting information.
Our controls include restricted access, two-factor authentication for supported systems, password management, device security and staff awareness. Cloud providers manage the underlying security of their platforms, while we manage our accounts, permissions and use of those services.
We retain information for as long as reasonably necessary for service delivery, business records and applicable legal requirements. When it is no longer required, we take reasonable steps to delete or de-identify it, subject to relevant platform retention and backup arrangements.
Cookies and analytics
Our website may use cookies and analytics to understand website usage and improve its content and performance. You can manage cookies through your browser settings.
Access, correction and complaints
To request access to or correction of your personal information, or raise a privacy concern, contact:
Digital Garden
Email: privacy@digitalgarden.com.au
Post: Suite 101, 360 Pacific Highway, Crows Nest NSW 2065
We may need to verify your identity before responding. We aim to respond to privacy complaints within 30 days and will let you know if more time is required.
If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
Policy updates
We review this policy as our practices, services and obligations change. The current version is published on this page.