The goal? To lay the foundations for an easy to use and engaging Council website.
Located in Victoria, the City of Kingston has a diverse community with a current estimated resident population of 155,000 spanning a wide range of ages, household types and cultures. Kingston approached Digital Garden to assist with research into this population in the hopes of creating a platform that better reflects the diverse grouping.
Kingston’s website had grown organically over the years and the internal team were working to a difficult decentralised content model. The opportunity arose to revisit this way of working, their Information Architecture as a whole and to engage with the community for opinions and insights.