Many of the government agencies Digital Garden works with tend to encounter the same issue: inward-facing jargon and IA that do not reflect how their users in the real world search for information.
To help untangle a complex IA and use language that users are familiar with, Digital Garden ran different user testing activities. First, we spoke to a range of users from across various industries and partner agencies of AUSTRAC. This was to understand how they used the existing site and any pain points. We also distributed a tree test of our proposed new IA model to validate and challenge any thinking on how users would navigate through the new site.