The process
Digital Garden was engaged to deliver a plan for website optimisation, including an expert UX review, usability testing and a design and template review.
UX and optimisation
Digital Garden improved key areas of the Tenants' Union website, based on usability testing and stakeholder engagement.
Design brief
The Tenants’ Union is an independent not-for-profit organisation that works to promote the interests of tenants in NSW.
Digital Garden was engaged to deliver a plan for website optimisation, including an expert UX review, usability testing and a design and template review.
Work began with a UX review - a heuristic evaluation of the key pages and areas on the site was performed. The reported findings were reviewed with the client and used to form the base for usability testing with users. A research brief was created, stating the objectives and methodology for the remote moderated usability testing. Results from this were analysed and also documented into a report.
Following the testing, a series of wireframes were produced to improve key site templates. These were presented to the client to conclude the phase of work.
Usability tests
Two different types of tasks (exploratory and specific) were asked of users in testing to better understand how they interact with the site.
Results
Tenants’ Union has engaged Digital Garden again to redesign design and development certain areas of the website, taking action on some of the key feedback items from the UX phase of work.
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